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usiness Etiquette and Keynote Topics
- Making an Entrance and Working a Room
- Handshaking
- Introducing Yourself and Others
- Forms of Address – Honorifics
- Responding to Introductions
- Eye Contact
- Meeting Persons with Disabilities
- Conversation Skills
- Body Language in the Business Arena
- Telephones, Cell Phones, Voice Mails
- Netiquette – PDA’s, and Emails
- Business Card Protocol
- Hosting and Attending Business Meetings
- Dressing for Success
- Do’s and Don’ts in Public Places
- Coats, Hats and Doors
- Automobiles
- Personal and Professional Stationery
- Thank you notes
Dining Tutorials
- Table Manners
- Toasting
- Flatware, China and Crystal
- Place settings
- How to Handle the Knife and Fork
- Continental and American Styles of Dining
- Understanding the Silent Service Code
- Sitting and Being Seated
- Difficult to Eat Foods
- Host/Hostess and Guest Duties
- Extending and Receiving Invitations
- Napkins
- Do’s and Don’ts of Dining
- Conversations
- Business Entertaining
International Protocol
- Pre-meeting Strategies
- Eye Signals and what they communicate
- Rank and Status
- The Business Card Exchange
- Business Introductions
- Handshaking Customs
- Communication Styles
- Gestures
- A Basic Guide to High and Low-Context Cultures
- Strategic Do’s and Don’ts
- Cross Cultural Awareness
- How to work with and Interpreter
- Gift Giving
- Dining Skills
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